Welcome to Long Catlis Road Surgery
We would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.
Registration is simple and you can register here:
For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink. The symptom checker will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.
If your outcome indicates that an appointment is required, you simply click on the request appointment link.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
You can even download the App
Changes to services at the Blue Suite
As you know, Long Catlis Road Practice merged with Malling Health on the 1st September 2019. As part of that merger, Long Catlis Road Practice took over the premises at Blue Suite – meaning we have been running two sites.
We are now concerned that much of our budget is being used on facilities instead of on direct patient care, which is obviously our priority. We are therefore considering closing the Blue Suite site and running all of our services from Long Catlis Road. We would like to make these changes in early autumn 2020.
We want to hear from our patients about how this change will impact you and what we can do to mitigate this.
What will this mean for patients?
We understand that this change will affect certain groups of people and cause concern. Any of our current patients who mainly use the Blue Suite can remain registered with us and attend the Long Catlis Road site instead - you do not need to do anything. This will not affect the quality or range of services we provide.
- We will still be offering our full range of services, including home visits, and we have sufficient clinical space available for all our current registered patients
- The premises at Long Catlis Road has plenty of free parking. We are open 08:00 – 18:30, Monday to Friday
- You can request your repeat medications online - with the use of patient access we can electronically have your prescription sent to any pharmacy that you require. The practice can help you to set this system up so you do not need to visit the surgery for repeat prescriptions.
Reducing our practice to one site would not mean reducing our range of services. This action is purely to ensure that we can continue to prioritise providing high quality care and developing new services, rather than spending a large volume of our budget on premises costs.
Although we hope you will wish to stay with our practice and continue to access services from Long Catlis Road, if you wish to register with another GP you can use the online search on www.nhs.uk or phone 0300 311 22 33.
Please see the survey link below. We would appreciate if you could take the time to complete this. You can drop your survey into the practice, or download this survey and email it to firstname.lastname@example.org.
You are also able to book a telephone consultation with the Executive Manager Helen Gaylor to discuss the proposal. Please email email@example.com and she will email, or call you to book this.
Alternatively she will be holding two drop in sessions that you can come and talk to her. Social distancing will be applied to keep everyone safe. This session will be 09:00 – 11:30 on Saturday 15th August or Thursday 20th August 12:00 – 15:00.
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Our practice has suitable access for disabled patients and there is also a wheelchair for use if required.
(Site updated 26/08/2020)