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IMPORTANT MESSAGE TO ALL PATIENTS - PLEASE READ

We are aware that there are some difficulties getting through to our practice and that some patients are unable to get an appointment for the same day. Under the current climate, we too are dealing with staff shortages due to sickness. However we are working hard to answer as many telephone calls as possible in a timely manner.

 

The Government have recently issued guidance that all routine and non-urgent appointments are to be cancelled in favour of delivering the booster vaccine programme for all patients that are over 18 and are eligible. These clinics have started up this week and will be on every working day until the end of this year. Please book into a clinic if this applies to you.

 

We would like to reassure patients that this has not impacted on the clinical time offered in the practice for urgent appointments, these are still going ahead as normal. But, to maintain all of these clinics, we do need the support of extra administration staff. Staff have to be reallocated and many given up their own time to help deliver these services.

 

We understand the frustration of patients who have been redirected to the eConsult service, but we request that patients do use this, especially for queries or non-urgent appointment requests. You can also email into the practice if you have a question. Emails are monitored daily and we aim to respond within 48 hours where possible. The practice email is:

 

practiceview@nhs.net

 

Please remember there are also many self-help guides available on the NHS website. The local pharmacies can help with minor ailments and advice, while 111 are available to offer you urgent/emergency clinical help when we are at capacity.

 

If you book an appointment and are unable to attend, please cancel it.

 

Please note that face masks must be worn by all unless exempt in which case it is advisable to use a visor. You may be asked to leave the building and purchase a face mask if you do not have one. The practice does not supply these to patients.

Welcome to Long Catlis Road Surgery

We appreciate that at peak times it is difficult to get through on the telephone.

If you have a routine query you can email us on practiceview@nhs.net. You can complete an eConsult, shown on the right of the screen, and we will contact you within 48 hours. 

Please note this email is NOT monitored all day. We will respond within 24 working hours.

Also please note this email address is NOT monitored over the weekend.

 

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